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NHS 111 is a fast and easy way to get advice and treatment and is available 24 hours a day, 365 days a year. Calls to the service are free from landlines and mobile phones.

When to use NHS 111

You should use NHS 111 if you urgently require medical help or advice, but it’s not a life-threatening situation.

For immediate life-threatening emergencies, please call 999

By contacting NHS 111 first, patients can get expert advice from health advisors, nurses, paramedics, doctors and other medical specialists. Depending on the individual needs of patients, NHS 111 can book time slots for patients at GP surgeries, NHS Runcorn Urgent Care Centre, NHS Widnes Urgent Care Centre and the emergency departments at Whiston and Warrington Hospitals.  

This new way of working will support patients to stay as safe as possible during the coronavirus pandemic by managing the number of patients attending services at any one time. It will also ensure patients get the right care, in the right place by signposting and, where possible, supporting patients to access the most appropriate local health service in each case.

Patients with a booked face-to-face time slot will benefit from reduced waiting times and NHS services can help maintain social distancing guidelines in waiting areas further reducing the risk of infection.

Patients requiring services at their local GP practice should continue to contact their surgery online or via phone as usual and anyone with a life-threatening emergency should call 999 immediately.

NHS 111 online

NHS 111 can also be accessed online via a smartphone, tablet or computer - 24 hours a day, 365 days a year. NHS 111 online offers an alternate and convenient way to get the right help, in the right place and at the right time.

Additional information

When you call NHS 111, you can ask for a translator if you need one.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service at https://interpreternow.co.uk/nhs111.

You can download large print, small print, easy read and audio guides about NHS 111 at https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/